Cancellation Policy

All reservations must be canceled or modified 48 hours in advance, otherwise, the total amount of the reservation will be charged. Cancellations with more than 48 hours’ notice apply a 100% refund of the amount paid. In case of activity cancellation due to safety procedures in the event of an electrical storm and/or other causes determined by our Operations, Prevention, and Risks Department, in which the client’s safety must be safeguarded, the reservation will be reprogrammed in the first instance depending on the possibilities of the park and the convenience of the client. In the event that rescheduling the reservation will be not possible, the prepaid amount will be reimbursed to the client according to the means of payment used.

The prices of certain services, such as those for transportation, are subject to change due to any sudden adjustments for varying costs or entry fees under a new force of government tax regulation.